Complete control over your debit orders
The DebiCheck debit order is a new type of authenticated debit order which is electronically confirmed by the account holder, via their bank or service provider, on a once-off basis, at the start of a new contract that they have signed with the company who initiated the request. DebiCheck will replace both AEDO and NAEDO transactions.
DebiCheck Mandates can either be authenticated as a delayed batch process, via online banking or the banking app or in real-time, via USSD (cell phone message).
How does DebiCheck work via Direct Debit’s debit order system?
1. Client signs up for the DebiCheck debit order
For TT1 (Real-time/Delayed) and TT2 (Batch) transactions the client will need to sign a paper mandate, complete an E-Mandate electronically or provide voice authorisation for the transaction.
2. Registration of DebiCheck mandate
The User will be able to register the mandate via our debit order system. Once the client has authorised the mandate via one of the authentication channels provided by their bank, then debit order transactions can be submitted.
With the mandate real-time authentication (TT1), the process of requesting the authorisation will be in real-time where the client will be required to respond within 120 seconds, or the request will expire. With the mandate delayed authentication (TT1), the process of requesting the authorisation will be in real-time where the client will be required to respond before the end of the day, after which the request will expire and a negative response will be sent to the User.
With the mandate batch authentication (TT2), the process of requesting the authorisation of the mandate is delayed and the request is part of a batch. On receipt of the request, the Client’s Bank may select any of their systems to send the authentication request to the Client and the Client would be given two (2) business days to respond to the request using one of the authentication channels that their bank provides. The authentication channels include internet banking, banking apps, mobile banking, ATM or call centre as a DebiCheck authentication channel.
3. Submission of debit order transactions
The DebiCheck debit order transactions are collected from customers’ accounts where clients have approved the mandates. DebiCheck transactions can only be submitted within the parameters registered with the client’s bank which means the type of DebiCheck mandate (fixed, variable, and usage-based) as well as the dates and amounts to be debited are very important.
DebiCheck transactions can be processed in batch (multiple transactions) or real-time (one transaction at a time).
Which DebiCheck authentication channels can be used by clients to authenticate the debit order transaction?
• USSD Message (cell phone message)
• Banking App
• Online Banking
• At branch
• Via contact centre
What are the benefits for businesses making use of DebiCheck debit order collections?
The DebiCheck debit order system will eliminate abusive cash flow management strategies from consumers through electronic mandate authentication.
The DebiCheck transaction is not disputable which means clients cannot go to the bank to reverse any transactions to do cash flow management. These clients will need to cancel their debit orders directly with the service provider.
The customer will also need to authenticate the DebiCheck mandate upfront agreeing to the terms and conditions set out between the business and the customer.
If the business process’s their debit orders exactly in line with the date and value registered on the mandate register record, the customer will not be able to reverse the payment. This is because the payment will match the authorisation given to the bank by the customer originally.
Disputes will only be allowed on date and amount – for any other dispute reason, the customer will be referred to the service provider.
Main features of the DebiCheck system:
• Upfront authentication of the mandate
• Elimination of fraudulent banking details
• No disputes if debiting within contract terms
• Tracking of client’s account if original payment fails
• Eliminating abusive consumer strategies
• Legal recourse
The DebiCheck system will make sure that both client and service provider are satisfied with the debit order in place.
For more information, please contact us on [email protected]
106 Johan Avenue
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